Skip to main content

Support

We're here when you need us

Real support from real people. Whether you're onboarding for the first time or troubleshooting during peak season, our team is ready to help.

Phone Support

Talk to a real person. No phone trees, no chatbots. Call us and get help.

(502) 352-1040

Email Support

Send us a detailed message and we'll get back to you within one business day.

support@taxfeedersoftware.com

Support Hours

Monday–Friday, 10am–6pm EST. Extended hours and weekends during tax season.

Jan–Apr: Extended Hours

Resources to get you started

From first-time setup to advanced features, we have guides for every step.

Onboarding Walkthrough

Step-by-step guidance to set up your account, import data, and file your first return.

Software Training

Video tutorials and documentation covering every feature of the TaxFeeder platform.

E-File Guide

How to submit federal and state returns electronically, track acknowledgments, and resolve rejections.

Bank Product Setup

Get your Refund Advantage, Refundo, Republic, and SBTPG integrations configured and start offering refund products.

Office Management

Learn how to add preparers, set permissions, and use the dashboard to manage your office.

Reseller Quick Start

For new resellers: how to set up your branded software, add your first preparers, and start earning.

Frequently asked questions

Quick answers to the most common questions about TaxFeeder Software.

Fill out our contact form and our team will call you directly. We'll walk you through the software, set up your account, and handle any data conversions so you're ready to file.

For individuals: 1040, 1040-NR, 1040-SS plus all individual state returns. For business: 1120, 1120-S, 1120-H, 1065, 1041, 990 plus all business state returns.

Yes. Tax Feeder provides data conversions for Drake, Drake Business, ProSeries, ProSeries Business, TaxSlayer, TaxSlayer Business, TaxWise, and TaxWise Business.

Standard support hours are Monday–Friday, 10am–6pm EST. During tax season (January–April), we offer extended hours including weekends.

TaxFeeder offers Desktop, Online, and Hosted solutions — choose the platform that works best for your operation, or use multiple options.

TaxFeeder integrates with Refund Advantage, Refundo, Republic, and SBTPG for refund transfers, refund advance products, and other financial products.

As a reseller (service bureau), you get co-branded software, multiple revenue streams including software margins, flexible fee buckets, volume incentives, and ancillary programs like Tradeline Services and Small Business Lending. Visit our Reseller page for full details.

Packages start at $599 with volume discounts available. Contact us for a customized quote based on your business structure and size.

Yes. TaxFeeder uses encryption for data in transit and at rest, multi-factor authentication, automatic session timeouts, and complies with IRS Publication 4557 security requirements.

Platforms

Desktop, Online & Hosted

Starting Price

$599 with volume discounts

Bank Partners

Refund Advantage, Refundo, Republic, SBTPG

Data Conversions

Drake, ProSeries, TaxSlayer, TaxWise + business variants

Still need help?

Our team is standing by. Give us a call or send a message.